A warm welcome to the Pilates Life Studio!
We keep our group classes very small with a maximum five clients allowing for a personal training focus which increases the effectiveness of your workout. Each class emphasizes corrective exercise while building strength, endurance, coordination, balance, mobility, and core stability utilizing the traditional Pilates method on the equipment (called apparatus). We use the reformer, tower, wunda chair, arm chair, barrels, along with a variety of helpful Pilates props. Feel confident you are guided through an effective workout that brings results with lots of encouragement and guidance on your form.
For more information about the different classes available, please head to our
Group Class webpage.
Studio Policies
How to Reserve a SessionAfter purchasing your pass, please head to the
scheduling system's calendar to find available classes you'd like to attend. You can book into any available class on the schedule up to 30 days ahead. Please take note of the level of the class (
Foundations, Intermediate, and Advanced) and stick to the appropriate challenge for you. For your safety Intermediate and Advanced classes need approval to attend.
Session Cancellations
Because of the small group class format of only five clients attending, we need notice if you can’t come to your scheduled class. If needing to cancel your upcoming scheduled class we require at minimum 24 hours. Please give more than 24 hours notice, if possible. With more notice, this helps our community of clients find convenient make up classes. If cancelling 24 hours or more before your upcoming class, your class pass remains on your account. If cancelling without 24 hours notice, it is considered a late cancel and one class pass on your account will be used. This includes all unforeseen issues including accidental oversleeping, emergencies, traffic, sickness, and otherwise. Even when cancelling without 24 hours notice, all clients are required to cancel themselves out of the classes they can’t attend with as much notice as possible to ensure fairness to the other clients in our community.
Class Cancellations - How To
All class cancellations are done by the client through the Pilates Life Studio’s
Punch Pass scheduling system. Please don't email or text Amy to cancel for you, it is helpful for sake of time if you cancel yourself out of the class. If you are having issues, Amy is happy to help. Once on the scheduling website, log in using the same email you receive your session reminders. Once logged in, you will see the "My Reservations" tab, click that and you will find all the sessions you are registered for. Find the session you are unable to attend, click that, and then click the "cancel reservation" button. Then head to the schedule to find a session that has an opening that you can attend and sign up.
Overbooking Classes
Only book into classes you plan on attending, please do not overbook intending to cancel most right before the 24 hour mark. The benefits of the small group format are innumerable, which is why Pilates Life Studio is dedicated to keeping class sizes to only 5 clients. However, if a handful of clients sign up for a class almost every day to hold spots, and then right before 24 hours cancels out, the chances of another client filling that spot is slim. With only five clients per class, not filling that spot is impactful to the studio, as well as, the community of clients not being able to find enough makeup classes that are convenient for them.
No Shows
In addition to losing one class pass clients will be charged a $10 fee for no-shows. Clients must late cancel their scheduled class on the
Punch Pass Scheduling System to avoid being charged the $10 no show fee. This policy ensures fairness for everyone; if you don't show up, someone on the waitlist misses the opportunity to do some healing and strengthening Pilates.
Package Refunds & Expiry Dates
All packages are non-transferable and non refundable. This pass expires in 8 weeks. If you are having trouble finding available classes, please connect with Amy to help schedule you in.
Illnesses
If you are experiencing a fever, feeling quite ill (where you may be contagious), and/or have a significant cough, please cancel your upcoming session on the Pilates Life Punch Pass scheduling system, and stay home to get well. If you have no fever, no other symptoms, and have a very minimal cough you are welcome to join the class. If cancelling without 24 hours notice, late cancellation policy does apply as the studio is holding a spot for you in class, it is recommended to cancel out of your class as soon as you start to feel ill, just in case.
Late Arrivals
Sessions start right on time and doors lock at start time. Please knock on door if arriving late. Traffic, important calls, or other unforeseen circumstances are totally understandable. Please keep late arrivals to a minimum as what we do at the beginning of the session is important for the entire length of class.
Silent Mode Cell Phones
When you arrive at the studio please put your cell phone on "silent mode". Do not use your phone while on the equipment, it is unsafe. We recommend keeping your phone in your bag.
No Scent Space
Please do not wear fragrance when attending classes at the studio, some clients (and the instructors!) are allergic.
Etiquette
Please head to the Studio Etiquette section of the Pilates Life website to read the list of helpful etiquette rules to ensure all sessions are joyful and meaningful for all participants. These rules will also help keep the studio in good working order.
Thank you so much for taking the time to read the policies and etiquette. After reading the policies, if you have any questions or concerns, please connect with Amy. We'd love to know your expectations for us at the studio. See you at the studio!
By purchasing this pass you are agreeing to our policies listed above.